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Our Response to COVID-19

AS THE ONLY SOCIAL SERVICE ORGANIZATION IN FRISCO HELPING FAMILIES IN CRISIS, MANY OF WHOM HAVE BEEN FINANCIALLY IMPACTED BY COVID-19, FRISCO FAMILY SERVICES CONTINUES TO PROVIDE FOR THE CRITICAL AND MOST URGENT NEEDS OF OUR COMMUNITY
AND WE REMAIN COMMITTED TO DOING SO.

COVID-19 has impacted all of us in an unprecedented way – as individuals and as a community.  With social distancing restrictions and shelter-at-home policies, we continue to change and adjust our operations to adapt to our new environment. 

Recent changes include:

Client Services:

  • The food pantry continues to distribute food to clients and is limiting access inside the food pantry in order to follow state and government guidelines. 
  • Our mobile food pantry delivers groceries and other food pantry items to our seniors and home-bound clients in order to reduce their risk of exposure to the virus.
  • Case managers conduct client appointments via teleconference. 
  • Anyone applying for services can do so at the Agency in person (where lobby access is limited to two individuals), or by calling 972.335.9495.

Frisco Resale:

  • Frisco Resale is open at this time and donations are accepted on Thursdays, Fridays, and Saturdays from 10 a.m. – 4 p.m.  Donors are asked to remain in their cars and items are unloaded from trunks and truck beds only. 
  • Large item pick-up can be requested; however, due to capacity and minimal staff, our pickup schedule is limited.

Volunteer Activities & Workshops:

  • We are phasing in our Volunteer opportunities and orientations, along with CHAMPS workshops.

Safety Precautions:

  • Health and safety is a top priority so staff members are practicing proper “flu season” hygiene and social distancing techniques, and have been provided gloves, masks, hand sanitizer, anti-bacterial soap for hand washing.  Public areas, shared spaces, equipment, furniture and high-touch surfaces at all sites are disinfected multiple times throughout the day.
  • Following the recommendations as noted by the Centers for Disease Control, to help prevent exposure to illnesses like the flu and the Coronavirus, we require that anyone exhibiting symptoms - fever, cough, difficulty breathing - stay away and seek medical care.

How You Can Help:
Your support continues to be critical in order to assist and help families and individuals in crisis.

  • Make an unrestricted financial contribution, which can be utilized where it is needed the most.  
  • Donate most needed items to Frisco’s only community Food Pantry.  
  • Follow us on Facebook and share with your friends so that they know how to help our neighbors in crisis.   

 

Quick Links to Health Organizations:

Center for Disease Control and Prevention (CDC)
World Health Organization (WHO)
Centers for Medicare and Medicaid Services (CMS)