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Our Response to COVID-19

AS THE ONLY SOCIAL SERVICE ORGANIZATION IN FRISCO HELPING FAMILIES IN CRISIS, MANY OF WHOM HAVE BEEN FINANCIALLY IMPACTED BY COVID-19, FRISCO FAMILY SERVICES CONTINUES TO PROVIDE FOR THE CRITICAL AND MOST URGENT NEEDS OF OUR COMMUNITY
AND WE REMAIN COMMITTED TO DOING SO.

COVID-19 has impacted all of us in an unprecedented way – as individuals and as a community.  With social distancing restrictions and shelter-at-home policies, we continue to change and adjust our operations to adapt to our new environment. 

Recent changes include:

Client Services:

  • The food pantry continues to distribute food to clients and is limiting access inside the food pantry in order to follow state and government guidelines. 

  • Our mobile food pantry delivers groceries and other food pantry items to our seniors and home-bound clients in order to reduce their risk of exposure to the virus.

  • Anyone applying for services can do so at the Agency in person (where lobby access is limited and 6ft. social distancing is maintained), or by calling 972.335.9495.

Frisco Resale:

  • Frisco Resale is Monday - Friday 10 a.m. - 6 p.m. and Saturday 9 a.m. - 5 p.m. Donations are accepted on Thursdays, Fridays, and Saturdays from 10 a.m. - 4 p.m.  Donors are asked to remain in their cars and items are unloaded from trunks and truck beds only. 

  • Large item pick-up can be requested.  For more information on How To Donate

Volunteer Activities & Workshops:

  • We are phasing in our Volunteer opportunities and orientations, along with CHAMPS workshops.

Safety Precautions:

To keep everyone safe and to do our part in reducing the potential spread of the virus, we are following these safety measures. 

  • We are limiting the number of clients/customers and volunteers on site to comply with the 25% of total occupancy requirement. (Food Pantry = no more than 18 individuals, Resale Store = no more than 62 individuals)       

  • Only 6 clients will enter the Food Pantry to shop at any given time and our Mobile Food Pantry will continue delivering to our seniors and homebound clients.

  • Masks and gloves will be provided to all staff and volunteers, and both are to be worn at all times.

  • Clients and customers will be encouraged to wear face masks upon entering all locations per state and local guidelines.

  • All staff and volunteers will wash their hands and utilize hand sanitizer upon entering and throughout their shift as necessary and appropriate.

  • Cleaning and disinfecting of frequently touched surfaces will take place throughout each day.

  • Hand sanitizer will be available to clients, customers, volunteers and staff.

  • 6 ft. social distancing while shopping and at checkout will be maintained with managers monitoring compliance.  Protective shields are in place at checkouts and in the Agency lobby..

  • We continue to restrict individuals who are sick (fever, coughing, difficulty breathing), are known to have traveled to high risk areas or who have been in contact with a person who has the virus, from entering any of our sites.

  • Responsible flu-season hygiene will be reinforced.

How You Can Help:
Your support continues to be critical in order to assist and help families and individuals in crisis.

  • Make an unrestricted financial contribution, which can be utilized where it is needed the most.  

  • Donate most needed items to Frisco’s only community Food Pantry.  

  • Follow us on Facebook and share with your friends so that they know how to help our neighbors in crisis.   

 

Quick Links to Health Organizations:

Center for Disease Control and Prevention (CDC)
World Health Organization (WHO)
Centers for Medicare and Medicaid Services (CMS)