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Our Response to COVID-19

AS THE ONLY SOCIAL SERVICE ORGANIZATION IN FRISCO HELPING FAMILIES IN CRISIS, MANY OF WHOM HAVE BEEN FINANCIALLY IMPACTED BY COVID-19, FRISCO FAMILY SERVICES CONTINUES TO PROVIDE FOR THE CRITICAL AND MOST URGENT NEEDS OF OUR COMMUNITY
AND WE REMAIN COMMITTED TO DOING SO.

COVID-19 has impacted all of us in an unprecedented way – as individuals and as a community.  With social distancing restrictions and shelter-at-home policies, we continue to change and adjust our operations to adapt to our new environment. 

Recent changes include:

Client Services:

  • The food pantry continues to distribute food to clients and is limiting access inside the food pantry in order to follow state and government guidelines. 

  • Our mobile food pantry delivers groceries and other food pantry items to our seniors and home-bound clients in order to reduce their risk of exposure to the virus.

  • Anyone applying for services can do so at the Agency in person (where lobby access is limited to 2 people at a time, 6ft. social distancing is maintained, and masks must be worn), or by calling 972.335.9495.

Frisco Resale:

  • Frisco Resale is Monday - Friday 10 a.m. - 6 p.m. and Saturday 9 a.m. - 5 p.m. Donations are accepted on Thursdays, Fridays, and Saturdays from 10 a.m. - 4 p.m.  Donors are asked to remain in their cars and items are unloaded from trunks and truck beds only. 

  • Large item pick-up can be requested.  For more information on How To Donate

Volunteer Activities & Workshops:

  • We are phasing in our Volunteer opportunities and orientations, along with CHAMPS workshops.

Safety Precautions:

To keep everyone safe and to do our part in reducing the potential spread of the virus, we are following these safety measures. 

  • Every person must wear a face mask covering his/her nose and mouth when inside any of our locations. 

  • 6 ft. social distancing while inside all locations (including checkout) will be maintained with managers monitoring compliance.  Protective shields are in place at the Food Pantry and Resale Store checkouts and in the Agency lobby.

  • We are limiting the number of clients/customers and volunteers on site at all locations. Please read the signage.  

  • Masks and gloves will be provided to all staff and volunteers, and both are to be worn at all times.

  • All staff and volunteers will wash their hands and utilize hand sanitizer upon entering and throughout their shift as necessary and appropriate.

  • Cleaning and disinfecting of frequently touched surfaces will take place throughout each day at all locations.

  • Hand sanitizer will be available to clients, customers, volunteers and staff.

  • We continue to restrict individuals who are sick (fever, coughing, difficulty breathing), are known to have traveled to high risk areas or who have been in contact with a person who has the virus, from entering any of our sites.

  • Responsible flu-season hygiene will be reinforced.

How You Can Help:
Your support continues to be critical in order to assist and help families and individuals in crisis.

  • Make an unrestricted financial contribution, which can be utilized where it is needed the most.  

  • Donate most needed items to Frisco’s only community Food Pantry.  

  • Follow us on Facebook and share with your friends so that they know how to help our neighbors in crisis.   

 

Quick Links to Health Organizations:

Center for Disease Control and Prevention (CDC)
World Health Organization (WHO)
Centers for Medicare and Medicaid Services (CMS)

For more information, visit: https://www.friscotexas.gov/1621/Coronavirus-Information